Frequently Asked Questions

Can you guarantee that my cryptocurrency will be recovered?

The possibility of recovery depends on the circumstances, transaction history, blockchain network, destination addresses and involvement of third-party platforms.

Useful information can include transaction hashes, wallet addresses, dates, transaction amounts, screenshots and relevant communications. Only provide information that is safe to share.

No. Never send your private key, seed phrase, wallet password or authentication codes to us or anyone claiming to provide recovery assistance.

Many blockchain networks provide publicly accessible transaction records. Transaction hashes and wallet addresses can sometimes be analyzed to understand how digital assets moved between addresses.

Many blockchain transactions cannot simply be reversed once confirmed. However, the circumstances surrounding a transaction may determine what investigative, reporting or dispute options are available.

We review the information you provide, clarify the circumstances surrounding the incident and explain the potential next steps based on the available information.

There is no universal timeframe. Complexity, transaction history, blockchain network and the availability of relevant information can all affect the time required.

We can provide investigation and account-security guidance concerning suspected unauthorized access. Actual account reinstatement or other actions may ultimately depend on the relevant platform.

Cases may involve cryptocurrency exchanges or other third-party platforms. Their policies and decisions are outside our control.

Use the contact form on our website or email support@xpresshackrecovery.site with a brief description of your enquiry.